Friday, December 23, 2005

The Jerky Tooth Guy



The Jerky Tooth Guy

The seemingly never-ending misadventures of a lousy root canal job, will continue to be told here.

I'm almost ready to name names. I am going to tell you a story. I walk back to this doctor to finish the job. This dumb secretary at the front desk asks me, what insurance do you have? I give her my insurance card which obviously is not one of their favorites. So she tells me you are going to have to wait. And the "wait" had a very distinct ring to it. I am convinced that the order in which patients see the doctor is dependent upon the insurance that they have. I was made to wait THREE hours! And the ironic thing is, this was for the completion of a root canal job, for which I am paying CASH!

I asked several times at the front desk, what the delay is. The answer was, "the doctor is running late."

Anyway, I was finally admitted to an office to wait for him. He flips from office to office, working on what seems to be several patients at a time. At the same time, he is conferring with one of his colleagues regarding construction work in the office. Working on me makes me feel like it is almost an afterthought.

This time, while taking out a temporary filling and looking into my tooth, he decides that part of the area is infected and now I need an antibiotic. In truth I am happy that he caught it -- if he is telling the truth. But my question really was why did you not prescribe an antibiotic the first time? Now he wants me to come back a THIRD time to finish the job should have been completed the first time.

On the way out, the secretary insisted that I pay the entire bill of over $650. I told her I already gave $100 down payment last time and will pay in installments. She said that we need all the money now. I said everybody needs all the money now. But I don't have it to give to her and they will have to wait. She asked for a credit card or head checks. I told her I have a bus to catch which is the last bus out of this neighborhood, you've kept me here for 3 1/2 hours and I'm leaving now. And that's just what I did.

The doctor tells me there will be another hundred dollar charged for a "post." And then perhaps we will put on a crown, and God knows how much more money that will cost. Meanwhile he is talking to a colleague about redecorating various offices for approximately $10,000 each.

I walked away feeling that I do not trust him. Or his establishment. And consequently, I do not feel confident in the dental treatment I am receiving. Although he is a soft-spoken individual, and I would like to believe that he is proficient in his trade, I've lost my confidence in their operation. They were constantly mixing up my charts and records with my son's, because our first names are similar. The mismanagement, ineptitude, and downright neglect and negligence, makes me feel very leery of these people.

So my question is: now I have a second temporary filling in this tooth and have been assigned antibiotics. Can I go to a different dentist to complete the job? Or do I need to go back to the same individual. Will another dentist charge me massive fees for completing someone else's root canal work?

So what's the philosophical question here? The sad quality of medical care in our society today? The scandal of HMOs and insurance carriers?

No. For me the question yesterday was one thing. Will I keep my cool. I said to myself constantly over and over: God is good. God is good. Stay calm. Stay serene. Stay cool and tranquil. It's nothing personal. Don't add stress, angst, and esasperazione to an already uncomfortable situation.

And I believe I was successful. Last time, I left the doctor's office with all kinds of mixed and frustrating feelings. This time, I left there serene and calm. Oh yes, my mind was still churning with some of my disappointment. But within me there was a serenity.

And that was good. A little serenity goes a long way.

Have a very happy holiday season. Because if you won't, no one will have it for you.

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